Privacy Is Important To Us All
Diane Kroe respects the privacy of individuals and recognizes the importance of retaining private information on behalf of our customers.
Diane Kroe collects personal information about shoppers so that we can provide our customers with exceptional service, improve the shopping experience and communicate with customers about our products, services, contests, and promotions.
As described in this policy, we may share customer information with our affiliated companies and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
Diane Kroe reserves the right to collect information including but not limited to:
This information is collected when our customers engage in activities including placing orders from our website, returning an item or making an exchange from a previous purchase, inquiring about our services, subscription to our e-mail service, becoming an affiliated member, entering a contest or sweepstakes, referrals through marketing promotion, participation in a marketing survey, promotion, or event, navigation to and through our website, participate in Diane Kroe social media including ratings and reviews and stories.
Diane Kroe aims to make reasonable effort to ensure that the personal information collected and used is accurate and complete.
Diane Kroe maintains a record of your product interests and the purchases you make. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands.
To provide you with the best possible customer experience, we may use your personal information in the following ways:
To process and fulfill your order, including sending you emails to confirm your order status and shipment
To communicate with you and to send you information by email, mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
To administer and fulfill our contests and other promotions
To help us learn more about your shopping preferences
To help us address problems with and improve our site design, products, and services
To enhance your shopping experience
To analyze trends and statistics
To protect the security or integrity of our websites and our business
To contact you
To improve our merchandise selection and customer service
You have the option not to receive marketing information or calls
We may share your personal information in the following ways:
We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. Each third party partner has agreed to meet our standards of privacy, confidentiality, and security.
We may share your information with a partner company in a joint marketing program to offer or provide products, services, contests, or promotions to our customers. Except for sharing this information with a joint marketing partner, we do not sell or lease your information to any third party to use for marketing their products.
We may share information about you, if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Diane Kroe or others. If you purchase Diane Kroe products through our website or by placing a catalog order by phone or mail, we may share your name, postal address, and shopping history with like-minded organizations whose privacy policies meet the commonly accepted privacy standards, for their direct mail marketing purposes.
Diane Kroe does not sell or rent your personal information to third parties.
Diane Kroe encourages an individual's right to access their personal information. Access will be provided based on established policies and procedures.
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. We are not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.
EU General Data Protection Regulation (GDPR)