Free Standard Shipping on
Canadian orders over $250, U.S. orders over $200.
(in Canada and U.S. only)
Worldwide shipping at competitive prices.
* Did you know U.S. customers do not pay taxes and duties on orders under $800 USD when shipped from Canada.
*Please Note* If you need your order in a rush we may need to charge expedited shipping fees.
Exchanges & Returns
Happy customers are our main priority and we will make all the necessary adjustments to ensure your Diane Kroe design meets your expectations.
At Diane Kroe every garment is made to order in our Toronto studio by our hard working, super talented sewers who are hand-picked because of their sewing expertise and attention to detail. Diane pays her sewers fair wages, by the piece, for every garment they make, for this reason, purchases are non-refundable but happily exchanged.
Note**Please be considerate and refrain from exchanging custom orders.
We are happy to alter them but we cannot resell them as they were made just for you!
All discounted sale items (Excluding Trunk Show promos or Birthday Codes) are final sale (as noted on the sale collection page). If you choose to return your discounted sale item we will consider it a donation and gift it to our charity of choice on your behalf.
We offer exchanges or adjustments within 15 days of purchase (if you're travelling not to worry just let us know and we'll be happy to accommodate you with more time) ; simply mail your item along with your order information and include a note on how we can improve your purchase expectations to:
c\o Diane Kroe Attn: Bob Production Manager
15-745 Steeles Avenue West,
Toronto, Ontario, Canada M2R 2S5.
Phone Number 416 318 5696
Let Bob, our production manager, know your package is on its way by Contacting Us here.
Shipping costs for exchanges will be split 50/50 - you pay to send your exchange to us at the most cost efficient rate (Postal Service recommended) and we will pay to send your new and perfect Diane Kroe design back to you.
Note: Please do not send your package C.O.D it will automatically be returned to sender.
For an exchange, please note that merchandise must not be worn, washed or damaged. All size labels must be intact especially for reversible items. If the item is not in the resalable condition we must send it back to you.
If you feel your order is flawed, or we have made an order error, please contact us and we will take care of it immediately and send you a gift card to cover shipping costs.
US and overseas customers please attach a clear note on the outside of your package saying "Canadian Goods Being Returned"
For best results send by post.
“Using shipping services beyond post will likely result in customs issues and the package being returned to you. Based on previous international return experience, please only send using your local post.”
Made Just For You
Because every Diane Kroe design is made to order, our delivery times may vary.
We aim for 2 weeks to make our regular designs and 4 weeks if you have asked for customizations. Orders outside of Canada take a bit longer due to customs processing and distance.
Our regular customers prefer to order in advance if they have a special date in mind.
If you have a vacation coming soon or rush order please let us know in the "order notes" and we will try our very best to accommodate your request.
If you have placed a Pre-Order at one of our virtual Trunk Shows or promotions the delivery dates will vary. We will have given you an approximate ETA at the event. You can also check the product page for more details.
Lost weight and need an alteration? No worries we'll be happy to make any adjustments necessary just follow the instructions above and send $15 per alteration in your package with adjustment details.
We try our best keep our shopping cart current, though sometimes we may unexpectedly sell out of a fabric. We will be happy to send you a full refund if there is no other option to your liking.
*Note: If you received an item as a gift and want to exchange it just let us know.
If you can't find anything else you like we will happily send you a Gift Card that you can use anytime.