Free Standard Shipping on
Canadian orders over $250, U.S. orders over $200.
(in Canada and U.S. only)
Worldwide shipping at competitive prices.
* Did you know U.S. customers do not pay taxes and duties on orders under $800 USD when shipped from Canada.
Exchanges & Returns
Happy customers are our main priority and we will make all the necessary adjustments to ensure your Diane Kroe design meets your expectations.
At Diane Kroe every garment is made to order in our Toronto studio by our hard working, super talented sewers who are hand-picked because of their sewing expertise and attention to detail. Diane pays her sewers fair wages, by the piece, for every garment they make, for this reason, purchases are non-refundable but happily exchanged.
We offer exchanges or adjustments within 15 days of purchase (if you're travelling not to worry just let us know and we'll be happy to accommodate you with more time) ; simply mail your item along with your order information and include a note on how we can improve your purchase expectations to:
c\o Diane Kroe Attn: Bob Production Manager
15-745 Steeles Avenue West,
Toronto, Ontario, Canada M2R 2S5.
Phone Number 416 318 5696
Let Bob, our production manager, know your package is on its way by Contacting Us here.
Shipping costs for exchanges will be split 50/50 - you pay to send your exchange to us at the most cost efficient rate (Postal Service recommended) and we will pay to send your new and perfect Diane Kroe design back to you.
Note: Please do not send your package C.O.D it will automatically be returned to sender.
For an exchange, please note that merchandise must not be worn, washed or damaged. If the item is not in the resalable condition we must send it back to you.
If you feel your order is flawed, or we have made an order error, please contact us and we will take care of it immediately and send you a gift card to cover shipping costs.
US and overseas customers please attach a clear note on the outside of your package saying "Canadian Goods Being Returned"
For best results send by post.
“Using shipping services beyond post will likely result in customs issues and the package being returned to you. Based on previous international return experience, please only send using your local post.”
Made Just For You
Because every Diane Kroe design is made to order, our delivery times may vary.
We aim for 2 weeks, though orders outside of Canada will take longer due to time when going through customs and the distance.
Our regular customers prefer to order in advance if they have a special date in mind.
If you have a vacation coming soon or rush order please let us know in the "order notes" and we will try our very best to accommodate your request.
Lost weight and need an alteration? No worries we'll be happy to make any adjustments necessary just follow the instructions above and send $15 per alteration in your package with adjustment details.
We try our best keep our shopping cart current, though sometimes we may unexpectedly sell out of a fabric. We will be happy to send you a full refund if there is no other option to your liking.
*Note: If you received an item as a gift and want to exchange it just let us know.
If you can't find anything else you like we will happily send you a Gift Card that you can use anytime.